Resident Services Coordinator

The mission of Jubilee Housing is building diverse, compassionate communities that create opportunities for everyone to thrive. Since 1973, Jubilee has worked to provide high quality affordable housing and holistic support to those experiencing persistent economic hardship in the Adams Morgan and Columbia Heights neighborhoods of Washington D.C. Jubilee operates ten properties totaling 299 units of affordable housing and offers robust programming for residents and community members pursuing life goals.

We understand our work to be about justice – for people who have been excluded from the prosperity of our city, and for our city itself to become a more equitable and united community. Our response is justice housing: affordable to those with few financial assets, located in neighborhoods where resources such as good schools, grocery stores, and public transportation are readily accessible and near services that support residents as they pursue educational and career attainment.

Jubilee currently serves 299 households in affordable apartments for residents in the Adams Morgan and Columbia Heights neighborhoods. Additional growth pending completion of future building projects.

Position Description:

The Resident Services Coordinator reports to the Director of Resident Services and works collaboratively with the other departments of Jubilee Housing that serve as touchpoints with residents. The Family Navigator will empower residents by meeting with residents individually, assess their needs, develop Goal Plans, and monitor progress towards individual goals. The Family Navigator will also lead resident centered workshops, assist with coordination and leading of outreach and community events. The Family Navigator will assist with connecting residents to resources related to addressing somatic and behavioral health needs, economic improvement, educational needs, securing and maintain entitlements, stabilization of housing including budgeting and planning, employment, and overall needs related to maintaining stabilization and increased supports. These activities will be executed through 1-on-1 engagements and group activities which will occur virtually and in-person, at the program office, Jubilee meeting spaces, in community, and at the program residences.

Primary responsibilities include:

Provide comprehensive, holistic, wraparound case management services to support the stabilization and promote the well-being of individual residents and family members residing within Jubilee Housing
Resource navigation: Make linkages and referrals to appropriate agencies, services, and/or organizations to address resident’s needs; document progress and maintain contact with all necessary collateral services
Work in collaboration with the Director of Resident Services, to develop individualized, strengths-based Goal Plans to address individual resident’s needs and self-identified goals, that will help enhance the quality of their lives and contribute to maintaining stable housing, as well as make personal gains in their personal lives related (but not limited) to economic, somatic and behavioral health, education, family stabilization needs as well as strengthening their natural and professional supports, and overall health and well-being.
Oversee and manage appropriate dissemination of Grocery Plus Food bank distributions, including abiding by all legal and programmatic expectations of that program, including trainings, following protocols, contacting residents to get their food boxes, staff hours of food box distribution, and enrollment of new enrollees
Provide support during drop-in, walk-in hours offered to residents as an opportunity to make the Resident Services staff accessible to residents
Ability to work a flexible work schedule for events that may occur during evening or weekend hours, in order to enhance resident access to events.
Document resident engagements and maintain quality, up-to-date electronic and physical casefiles
Assist residents with completion of applications, enrollment forms, registrations for programs and services that we are referring them to. Document all services provided related to linkages including identification of the referrals completed.
Enter resident engagement activity into Jubilee provided databases
Develop and update a resource/referral list of support organizations that address needs of Program residents; including but not limited to employment, workforce development, housing options, financial resources, entitlements, and healthcare
Build partnerships with and serve as liaison with alternate community programs, employers, collaborative groups and government agencies to meet the needs of residents of Jubilee
Work collaboratively with other departments and their staff such as Institutional Advancement, Youth Services, Reentry, Property Management, and/or other departments in order to enhance collaborative work amongst Jubilee Housing departments that are also supporting events meant to engage residents and/or community
Be mindful of language justice and provide all resident flyers in both English and Spanish, as well as make sure resident events are equipped to provide interpretive services as
Participate in outreach to residents with mailings, flyers, door to door, postings in all Jubilee buildings, growing the participation of residents that are subscribing to the Resident services mailing, email, and text reminder
Demonstrated cultural competence to provide non-biased, inclusionary support of all residents regardless of individual backgrounds, ethnicities, race, sexual orientation, religious beliefs, age, ability, immigration status, language, and any other individual background they represent. We want all residents to feel included and cared for.
Presentations on Resident Services within Jubilee Housing departments and in community if needed and at the request of the Director of Resident Services
Understand that Teen Center is under the umbrella of the Resident Services department, which may require providing fill in or back up support Teen Center and Senior Manager of Teen Center, if
Lead group events and workshops for residents
Continually consider and contribute to Jubilee Housing’s identified goals and tactics applicable to the position that will contribute to the overall vision and mission of the organization
Other duties as assigned which are deemed beneficial to the success of residents.

EXPERIENCES, SKILLS AND QUALIFICATIONS:

Bachelor’s degree in Social Work, Human Services, or related field, although other forms of experience may substitute
At least 1 year of Human Services related experience working with individuals directly in a community-based setting or organization
Experience with resource navigation and individual service plans preferred
Competency in delivering strengths based, trauma informed support
Interpersonal, engagement, organizational, and time-management skills
Strong written and verbal communication skills
Ability to support the organization’s mission and philosophy, and demonstrate sensitivity to cultural diversity and organizational harmony
Self-directed and flexible with the ability to meet the needs of the program and residents
Must be proficient in computer applications or other automated systems such as spreadsheets, Microsoft Office applications, calendar, and email and/or database software necessary to perform work assignments
Willingness to work a flexible work schedule to meet the needs of working residents or events held after work hours or on Typical daily schedule will be 9am-5pm on weekdays.
Strong documentation skills, decision making, people skills, conflict resolution skills, people management and integrity

COMPENSATION:

Salary range: $50,000-55,000

BENEFITS:

Benefits include health, vision, and dental insurance, STD, LTD, and life insurances, paid vacation, sick leave, holidays, transportation stipend and a matched contribution retirement plan.

Background and Reference Checks:

Finalist(s) for this position will be subject to a drug screening and will be required to consent to a pre- employment background and reference checks as a condition of employment.

COVID Vaccination Policy

As a condition of employment, all external candidates must provide proof that you are fully vaccinated from COVID-19, as of your first day of employment, unless a request for an accommodation has been approved.

“Fully vaccinated” means two (2) weeks have passed since your last dose of a two-dose series or two (2) weeks after a single-dose vaccination.

To Apply:

Please email your resume and cover letter to Miya Gaskins at mgaskins@jubileehousing.org. Include in your cover letter, why you would be an ideal candidate for this position. Please use Resident Services Coordinator in the subject line of your email. The successful candidate is required to undergo a background check and drug screening as a pre-employment condition.

Jubilee Housing is an Equal Opportunity Employer