Community Manager

The mission of Jubilee Housing is building diverse, compassionate communities that create opportunities for everyone to thrive. Since 1973, Jubilee has worked to provide high quality affordable housing and holistic support to those experiencing persistent economic hardship in the Adams Morgan and Columbia Heights neighborhoods of Washington D.C. Jubilee operates ten properties totaling 299 units of affordable housing and offers robust programming for residents and community members pursuing life goals.

Jubilee Housing is an innovator in financing for affordable housing and a responsible steward of the investments it receives. Jubilee produces not simply affordable housing, but justice housing. Justice Housing is affordable to those with few financial assets, located in neighborhoods where resources such as good schools, grocery stores, and public transportation are readily accessible and near services that support residents as they pursue educational and career attainment. Jubilee is seeking individuals who are excited about this concept and want to work with us to ensure Justice Housing becomes a reality for all Jubilee Residents who want to be a part of the Justice Housing Community.

Position Description:

Community Manager (CM) manages several communities within the Jubilee Portfolio. The community
manager will process rents, invoices, and all other administrative tasks.

The ideal candidate is a proactive and involved leader who knows the staff, assigned properties, and
surrounding communities well. The CM works collaboratively with Resident Services and other members of
Property Management to maintain fully occupied, well-managed properties with an engaged and stable resident
population.

Specific Duties:

  • Manages several communities within the Jubilee Portfolio
  • Reports to Director of PM daily / Weekly / Monthly on all operational items
  • Oversees and manages rent collection and addresses delinquent rents within policy guidelines
  • Uses knowledge of tax credits and public housing management policy to facilitate potential resident
    interviews, income calculations, and to process lease applications.
  • Manages and maintains all Business Licenses, elevator, occupancy certifications
  • Completes all annual sites reviews and reporting
  • Completes and processes payroll for all contract employees
  • Performs move in/move out inspections.
  • Prepares apartment leases and lease renewal documents, income certification and rent registration. Uses
    expertise to ensure certifications are in accordance with IRS- Section 42.
  • Ensures recertification requirements are met and reports are prepared on time, including subsidy billing
    to contract administrators.
  • Assists staff members in maintaining rent rolls, reconciling resident accounts, and preparing
    vacancy reports
  • Monitor & manage to ensure bank deposits are made daily by designated team members
  • Manages and coordinate preparation and delivery of all correspondence to residents (rent changes,
    terminations, etc.)
  • Regularly monitor & manage the process of completed purchase orders and invoices for payment to
    accounting
  • Oversees and prepares the annual rental division operating budgets for all assigned properties
  • Reviews budgets and financial reports periodically with Director of Property Management
  • Proactively works to ensure budget and expense control. Performs within budget and purchasing
    guidelines.
  • Prepares written reports of division operations monthly, and additionally as necessary
  • Investigates and resolves resident complaints
  • Maintains positive relationships with residents, including initiating on-going communication and
    actively participating in quarterly resident meetings
  • Alerts appropriate team members and escalates tenants or maintenance problems when necessary
  • Prepares bids, reviews proposals, and makes recommendations for contract work, including
    janitorial, landscaping and snow removal, trash service, and concessions
  • Assists the Relocation Manager with relocation of tenants during planned renovations
  • Ensure all government guidelines and compliance (Home & Tax Credit) requirements are met and
    appropriate records are maintained.
  • Maintains current knowledge of federal, state, and local housing authority regulations and requirements
    applicable to property management
  • Ensures consistent application of Jubilee Housing
  • Responsive to requests for information
  • Performs other duties as assigned

Reporting & Workday Requirements:

The Community Manager reports to the Director of Property Management.

  • The Community Manager will work in the Washington, DC territory, currently consisting of properties located in the Columbia Heights neighborhood. Able to remain in a stationary (standing and seated) position more than half the time
  • May need to move about the office(s) less than half the time
  • Able to walk multiple sites daily, weekly and monthly
  • Able to operate a motor vehicle. Possess a driver’s license and personal car insurance.
  • May need to kneel or crouch less than half the time
  • Must be able to regularly maneuver (lift, move, carry, slide) 15 – 30 pounds
  • Able to operate equipment/machinery that requires the constant use of hands/fingers/wrists (e.g. typing, filing) more than half the time
  • Able to spend more than half the time viewing computer monitors
  • This role is exposed to hazardous chemicals and materials, outdoor weather conditions, and non-climate-controlled workspace (s) less than half the time
  • This role must be able to identify and distinguish between colors less than half the time

Essential Job Functions:

  • Advanced oral and written communication and public relations skills
  • Proficient with Microsoft Office suite including Outlook, Word, Excel and property management software (Real page products)
  • Knowledge of and experience in property management, real estate and finance (building and maintaining a budget; coding and submitting invoices; preparing cash deposits)
  • Able to work on several projects simultaneously, maintaining timeliness and accuracy
  • Able to work independently, anticipate problems, and implement effective solutions
  • Attention to detail

Desired Qualifications:

  • High school diploma, GED or
  • At least five years of property management and affordable housing management experience is  Additionally, prefer a minimum of 2 years of experience managing multiple sites and over 100 units.
  • Experience managing a property undergoing renovation is preferred, but not
  • Relevant certifications for property management and affordable housing. Examples include the LIHTC,HCCP or SHCM Certification as well as CAM and/or Apartment Residential Manager (ARM) certifications

Salary:

$56,000.00 – $60,000.00

Benefits:

Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend and a matched contribution retirement plan.

Background, Reference Checks, and Drug Screening:

Finalist(s) for this position will be subject to a drug screening and will be required to consent to a pre-employment background and reference checks as a condition of employment.

Covid-19:

  • As a condition of employment, all external candidates must provide proof that you are fully vaccinated from COVID-19, as of your first day of employment, unless a request for an accommodation has been approved or agree to. If you are not vaccinated, you must agree to having testing done at least once a week.
  • “Fully vaccinated” means two (2) weeks have passed since your last dose of a two-dose series or two (2) weeks after a single-dose vaccination.

To Apply:

Please email your resume and a cover letter to ybeale@jubileehousing.org. Please reference Community Manager in the subject line.

Jubilee Housing is an Equal Opportunity Employer